E-commerce
LiveConfirm every COD order before it ships
Pakistani stores lose 20 to 40 percent of cash-on-delivery shipments to refusals and no-shows. Pukaar calls every customer before dispatch, in the language they answer in, so you only ship parcels that get paid for.
Every unconfirmed parcel that bounces costs you two courier legs and the cash you never collect.
Manual confirmation teams are slow, expensive, and stop at 6pm. Pukaar calls within minutes, around the clock.
Customers who cannot be reached get a WhatsApp message with Confirm and Cancel buttons, so no order is left unknown.
How it works
Connect Shopify or upload a CSV
Pending COD orders are imported and queued for confirmation calls automatically.
Pukaar calls each customer
A natural conversation in Urdu, Roman Urdu, or English confirms, cancels, or reschedules the order.
Ship the confirmed orders
Outcomes are tagged on your dashboard and written back to Shopify, so dispatch only sees real orders.
Frequently asked questions
How much can confirmation calls reduce RTO?+
Stores that confirm every COD order before dispatch typically cut return-to-origin losses dramatically, because refusals and wrong numbers are caught before the parcel leaves the warehouse. With RTO rates of 20 to 40 percent in Pakistan, even a partial reduction pays for the calls many times over.
What happens if the customer does not pick up?+
Pukaar retries automatically on your schedule. If the customer still cannot be reached, it sends a WhatsApp message with Confirm and Cancel buttons, and the outcome is logged on your dashboard either way.
Does it work with Shopify?+
Yes. Connect your store and pending COD orders are imported and called automatically, with outcomes tagged back onto the order. You can also upload a CSV from Daraz, WooCommerce, or any other platform.
Which languages do the calls use?+
Urdu, Roman Urdu, and English are live today. Pukaar detects the language your customer answers in and replies the same way. Pashto, Punjabi, Sindhi, and Balochi are rolling out.